Legal
Terms of Service
Please read section 18
These Terms include a binding arbitration agreement, a class action waiver, and a jury trial waiver that affect your legal rights. You can opt out of arbitration within 30 days of your first purchase by emailing support@rdu.media.
The short version
You're buying a defined engagement. What's in it is written on your order and in the scope we confirm with you before you pay. We deliver that, you pay for it, and neither of us is guessing about what was promised.
You can cancel a fixed engagement for a full refund any time before your strategy session. After the session and your positioning document are delivered, the fee is earned. If we miss a month of contracted output, you get that month back.
We don't guarantee revenue, rankings, or leads. Nobody honest does. We guarantee the work described in your scope, delivered on the dates in your scope.
The full terms below are what actually governs. Read them before you check the box.
1. This agreement
These Terms of Service are a binding agreement between RDU Media Group LLC, a North Carolina limited liability company ("RDU Media," "we," "us"), and the individual or business purchasing our services ("you," "Client").
By checking the acceptance box at checkout and completing your purchase, you confirm that you've read these Terms, that you agree to be bound by them, that you're at least 18 years old, and that you have authority to enter this agreement on behalf of the business you represent. We record the date, time, IP address, and terms version associated with your acceptance, and we retain that record.
Our Privacy Policy describes how we handle your information and is part of these Terms.
These Terms apply together with the written scope confirmed with you before purchase. Where the two differ on the specifics of what's being delivered, the scope controls. Where they differ on legal terms, these Terms control.
2. Services
RDU Media provides positioning, editorial strategy, content production, and publishing services for founder-led professional services firms. We offer two engagement structures.
Fixed engagements
A defined engagement with a set scope, a set duration, and a single price, paid in full at checkout. A fixed engagement typically includes a recorded strategy session, a written positioning document delivered within 5 business days of that session, and a defined volume of published content across the engagement term.
Monthly programs
An ongoing content and publishing program billed monthly in advance, subject to a minimum initial term stated on your order. Monthly programs continue until canceled under section 4.
We deliver what your scope describes. Anything outside that scope is a separate engagement and needs its own written agreement and its own price.
3. Payment and billing
- Fixed engagements are charged in full at checkout. Your seat and your delivery dates are reserved when payment clears.
- Monthly programs are billed in advance on the same day each month. By completing checkout you authorize us and our payment processor to charge your selected payment method on that recurring basis until you cancel under section 4.
- Checkout and payment are handled by Whop, Inc. and its payment partners. We never see or store your full card or bank details. Your purchase is also subject to Whop's own terms of service, which you accept at checkout. If you use an installment or buy-now-pay-later option offered at checkout, your agreement for those installments is with that provider; we receive the full amount and your obligations to us are unchanged.
- If a payment fails, the payment platform retries it automatically and we'll email you. If it stays unresolved for 10 days, we may pause delivery under section 12.
- Prices are in US dollars and exclude any taxes that may apply to you.
4. Refunds and cancellation
Fixed engagements
- Cancel in writing at any time before your strategy session is held and we'll refund the engagement fee in full.
- Once your strategy session has been held and your written positioning document has been delivered, the fee is non-refundable. Custom work product specific to your firm has been produced and delivered at that point.
- If we fail to publish the contracted output in any month of your campaign, you may request a pro-rated refund for that month.
Monthly programs
- Cancel by giving at least 30 days' written notice to support@rdu.media. We'll acknowledge your notice in writing.
- Cancellation stops billing after the notice period. It doesn't refund months already billed and delivered.
- If your order carries a minimum initial term, cancellation takes effect at the end of that term or at the end of the notice period, whichever is later.
Both
- Send refund and cancellation requests in writing to support@rdu.media. We answer in writing within 5 business days.
- If you have a billing concern, contact us before disputing a charge with your bank. We'd rather fix it directly, and we usually can.
5. What we need from you
Delivery depends on your participation. You agree to:
- Attend your scheduled strategy session, or reschedule it with at least 24 hours' notice.
- Give us timely access to the accounts, systems, and information the work requires.
- Review and approve or return deliverables within 5 business days of receiving them. If we don't hear back within 10 business days, we may treat a deliverable as approved so the schedule doesn't stall.
- Make sure anything you give us is accurate, lawful, and yours to use.
- Follow the rules of any third-party platform we publish to on your behalf.
We're not responsible for delays caused by missing access, missing approvals, or missing information from you, and delivery dates shift accordingly.
6. Publishing and account access
Some engagements include publishing to accounts you own, including your website and your social profiles. Where that's in scope:
- You authorize us to access those accounts and publish on your behalf, using the credentials or delegated access you provide.
- You keep ownership and administrative control of every account throughout. We never take ownership of your accounts, domains, or profiles.
- You can revoke our access at any time in writing. Doing so may prevent us from delivering contracted output, and section 4 applies to what's already been delivered.
- You're responsible for the accuracy of any claim you ask us to publish about your firm, your credentials, or your results.
- On request, we'll follow an approval-before-publish workflow. Absent that request, we publish on the schedule in your scope.
7. How content is produced
We use AI-assisted tools as part of our research, drafting, and production process, under human direction and human review. A person at RDU Media reviews everything before it's published under your name. We don't publish anything to your accounts that hasn't been through that review.
If your firm operates under professional, regulatory, or compliance rules that restrict AI-assisted content, tell us before we start and we'll adjust the process or decline the engagement.
8. No guarantee of results
We deliver the work described in your scope. We don't guarantee any specific outcome, including revenue, leads, inbound inquiries, search rankings, traffic, engagement, follower counts, or placement in AI-generated answers. Those depend on your market, your offer, your sales process, platform behavior, and other factors outside our control.
Any figures we share about past work describe that work, not a prediction about yours.
9. Intellectual property
- You keep ownership of everything you give us.
- On full payment, you own the specific deliverables produced for you: your positioning document, your articles, your videos, and your social content. That ownership survives the end of the engagement.
- We keep ownership of our pre-existing materials, methods, templates, frameworks, prompts, and know-how, including anything we developed before or outside your engagement. Nothing in your engagement transfers those to you.
- Where we license stock assets, fonts, or music for your deliverables, that license passes to you on the terms the licensor sets.
10. Case studies, testimonials, and portfolio use
Published work is public by definition, and we may reference and link to work we published for you as part of our portfolio.
Some engagements are offered on the express condition that the engagement and its results become a written case study. Where that condition applies, it will be stated on your order before you buy, and by purchasing you agree to it. In every case:
- We'll show you a case study in draft and give you the chance to correct anything inaccurate before it's published.
- We won't publish your confidential business information, your revenue figures, or your fee without your written permission.
- A testimonial is always voluntary. We may ask. You're free to decline.
11. Confidentiality
Each of us agrees to keep the other's non-public information confidential and to use it only for the purpose of providing or receiving the services. This doesn't cover information that's already public, that we each had before, or that either of us is legally required to disclose.
12. Suspension
We may pause delivery if payment is more than 10 days overdue, if you breach these Terms, or if required access or approvals aren't provided. We'll tell you in writing before we pause. For monthly programs, billing may continue during a pause caused by nonpayment or by your failure to provide access.
13. Limitation of liability
To the fullest extent the law allows, our total liability arising out of or related to the services won't exceed the fees you paid us in the six months before the claim.
Neither of us is liable to the other for indirect, incidental, special, consequential, or lost-profit damages, even if we were told those damages were possible.
Nothing here limits liability that can't be limited by law, including liability for fraud.
14. Indemnification
You agree to cover us against claims arising from the content or materials you provide, from your own products and services, from claims you asked us to publish, and from your violation of law or of a third-party platform's rules.
15. Independent contractor
We're an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship, and neither of us can bind the other.
16. Events outside our control
Neither of us is liable for failure or delay caused by events beyond reasonable control, including outages, platform changes, platform account restrictions, natural disasters, and regulatory action. If such an event lasts more than 30 days, either of us may end the engagement, and we'll refund any prepaid amount for work not yet delivered.
17. Prohibited use
We may end an engagement immediately, without refund of work already delivered, if you ask us to produce or publish content that:
- Is false, misleading, or makes claims about your firm you can't substantiate.
- Infringes someone else's intellectual property or violates their privacy or publicity rights.
- Is defamatory, harassing, discriminatory, or promotes violence or illegal activity.
- Constitutes professional advice you aren't licensed to give.
- Violates the rules of a platform we'd be publishing to, or any applicable law.
You're responsible for the accuracy of any claim about your firm, your credentials, your clients, or your results that you ask us to publish.
18. Arbitration, class action waiver, and jury trial waiver
Read this section carefully. It affects how disputes between us get resolved.
Talk to us first
Before either of us starts a formal proceeding, the party with the concern will send the other a written notice describing the dispute and what they want. We'll then meet by phone or video within 30 days and try in good faith to resolve it. Most disputes end here.
Arbitration
If we can't resolve it within 60 days of that notice, any dispute arising out of or relating to these Terms or the services will be resolved by final and binding arbitration, rather than in court, before a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association. The Federal Arbitration Act governs this section. The arbitration will take place in Wake County, North Carolina, or by video if we both agree. The arbitrator can award the same relief a court could.
Class action and jury trial waiver
We each agree to bring claims only in our individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate another person's claims with yours. We each waive any right to a jury trial. If this waiver is found unenforceable, this entire arbitration section is void and disputes proceed in court under section 19.
Your right to opt out
You can opt out of this arbitration agreement by emailing support@rdu.media within 30 days of your first purchase, with your name and the words "arbitration opt-out." Opting out doesn't affect anything else in these Terms and won't affect your engagement.
Exceptions
Either of us may bring an individual claim in small claims court, and either of us may seek an injunction from a court to stop misuse of intellectual property or confidential information.
19. Governing law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law rules. Any legal action must be brought in the state or federal courts located in Wake County, North Carolina, and we each consent to that jurisdiction.
20. General
If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a term isn't a waiver of it. You may not assign this agreement without our written consent. We may assign it in connection with a sale or reorganization of the business. These Terms, together with your confirmed scope and your order, are the entire agreement between us on this subject.
21. Changes to these Terms
We may update these Terms as our services, pricing, or legal requirements change.
- Changes apply going forward only.
- If you're a current client, the version you accepted at checkout continues to govern your engagement, unless the law requires otherwise.
- For monthly programs, if a change materially affects your rights or obligations, we'll give you notice by email at least 30 days before it takes effect. Continuing the program after that date means you accept the change. If you don't, you can cancel under section 4 without the 30-day notice requirement.
- Every version carries a version number and a "last updated" date at the top of this page. Prior versions are available on request.
22. Contact
RDU Media Group LLC
964 High House Rd #2042
Cary, NC 27513
United States
support@rdu.media
Written notice under these Terms may be sent to that address or to that email address.
Before you dispute a charge
If something's wrong with your billing or your delivery, email support@rdu.media first. We answer in writing within 5 business days and we'd rather resolve it directly than through your card issuer.
Cancellation and billing FAQ
This FAQ explains the terms above in plain language. Where the two differ, the terms above govern.
How does billing work?
Fixed engagements are one payment, charged in full at checkout. Monthly programs are billed in advance on the same day each month until you cancel. Your order tells you which one you're buying.
When will I be charged?
Your first charge happens at checkout. For monthly programs, every charge after that happens automatically on your billing date. Depending on your payment method, the charge may appear on your statement under Whop, our checkout platform, or under RDU Media. Your Whop receipt names RDU Media and the engagement you purchased.
Can I split the payment?
If an installment or buy-now-pay-later option is offered at checkout, you can use it. We receive the full amount up front and you repay the provider on their schedule. Your agreement for those installments is with them.
How do I cancel?
Email support@rdu.media. For a fixed engagement, cancel any time before your strategy session for a full refund. For a monthly program, give 30 days' notice.
Do you offer refunds?
Yes, in three situations: you cancel a fixed engagement before your strategy session, we miss a month of contracted output, or an event outside anyone's control ends the engagement early. We don't refund work already delivered or months already published.
What happens after I cancel a monthly program?
Delivery continues through the end of the notice period. You're not billed after that. Everything we published for you stays yours and stays live on your accounts.
What if my payment fails?
The payment platform retries automatically and we'll email you. If it stays unresolved for 10 days we may pause delivery, and we'll resume once payment clears.
Can I pause my program?
Programs are built to run continuously, since the results come from consistency. If you have a specific situation, email us and we'll look at it case by case.
Will prices change?
They might. If a change affects a program you're already on, you get at least 30 days' notice by email before it takes effect.
Who owns the content you produce?
You do, once you've paid in full. Your positioning document, articles, videos, and social content are yours to keep, edit, and republish.
Version history
v1.0 · July 24, 2026. Initial publication. Covers fixed engagements and monthly programs, clickwrap acceptance with recorded assent, refund and cancellation terms, publishing and account access authorization, AI-assisted production disclosure, case study and testimonial terms, prohibited use, binding arbitration with a class action and jury trial waiver and a 30-day opt-out, and a prospective-only change policy.